Outsourced Call Center Operations
Companies can outsource a segment of their call center operations (like support, sales, marketing, market research, engineering, etc.) or outsource the entire call center.
Corpy Outsourced call center takes care of hiring and training call center agents, maintaining call center software and infrastructure and managing day to day call center operations.
Corpy Hosted Call Center Service
Deliver an amazing customer experience with an integrated, intuitive call center solution.
Significant cost savings
Often organizations outsource their call center services to reduce costs significantly. In some cases the cost is reduced up to 50% of the operating cost in-house as there is no need of investing in infrastructure, technology and you have a readymade available trained workforce for your business operations. These significant cost savings helps businesses to offer their services at competitive rates.
No more staffing issues
Corpy handles everything from hiring to training, and managing a team of call center agents. The only thing you should be concerned is about who are the key personnel and how will they be handling your project. This minimizes your area of focus and helps you to concentrate more on core competencies.
Quality Monitoring and Control
Outsourcing service level agreements (SLAs) require all customers’ calls and messages through other channels (such as email and web chat) to be handled professionally. Answer time and first-time call resolution are the highest priorities and some of the measures of call center quality. Corpy outsourced call centers have monitoring tools and performance assessment and improvement plans in place to ensure SLAs are met.